Applications are now open for the role of Crew Control Duty Supervisor on an 11 month FTC. Reporting to the Business Support & Crewing Operations Manager, the Crew Control Duty Supervisor role is a specialist role based in the Operations Control Centre (OCC) at Dublin & is part of the overall Crew Control team. The OCC is the operational hub of the airline, a safety critical multi-disciplined & cross functional environment, focused on operational excellence, regulatory compliance, optimum pre-planning & disruption management.

• Manage & oversee the crew control daily workflows for Day of Operation and Pre-Tactical crew control functions.
• Manage monthly crew control rosters on a day to day basis to ensure correct levels of cover in the OCC.
• Accountable for all Crew training activities on published crew rosters for Pilot and Cabin Crew, at all Crew Bases, [Aer Lingus Irish EIN AOC + Aer Lingus EUK AOC].
• Liaise closely with key stakeholders in Flight Operations Training, Training Academy & Inflight Services to Plan training activities to recover, extend or amend training footprints on the published roster & return crew to flying duties post long term absence. 
• Provide effective supervision to ensure that all Pilot and Cabin Crew rosters are maintained in the most efficient & cost effective way, in compliance with documented statutory & regulatory requirements.
• Deliver operational crewing efficiency to protect on-time performance through the optimised deployment of Crew Control resources, including standbys & daily crew control activities.
• Implement new technology & innovation initiatives in Crew Control e.g. including the implementation of the AIMS Automated Training module, automation of manual processes & the development of specification documents for further integration with external system providers to enhance automation.
• Review crew controller performance at team and individual level in line with objectives & standards as defined in the Operations Control Manual & the Performance Management System and provide constructive performance related feedback to team members as appropriate. 
• Conduct Crew Control Line Evaluations in line with the Ops Control Line Evaluation programme. 
• Prepare and submit a weekly crewing operations and crew control performance report to Business Support and Crewing Operations manager.
• Supervise & resolve day to day issues in the Crew Control teams. 
• Collect & provide critical operational and roster feedback with the crew control teams, Operations Planning. 
• Training of new Crew Controllers and provide on the job support and coaching during probation periods and conduct probationary reviews.
• Supervise & resolve day to day issues in the Crew Control Teams.
• Implementing and enforce existing and new systems, procedures and policies.
• Develop and support innovation and automation to enhance crewing functions within the OCC and to support the wider efficient delivery of the schedule on a daily basis. 

• Provide direction and tactical support to Crew Control, the Operations Control Duty Manager and the wider Operations Control Management Team during periods of schedule disruption.
• Supervise the delivery of Crewing solutions & crew training activities through pre-planning for disruption recovery for short & long-term irregular operations.
• Co-ordinate contingency plans that will protect crewing operations & restore roster stability during & post operational disruption.
• Maintain currency with all crew controller competency and training requirements for both the Day of Ops & Pre-Tactical Crew Control functions.
• Liaise with all crewing stakeholders including Flight Ops Training, Crew Operations, Operations Planning, Schedules Planning, Maintenance Control, OCC teams, & EUK on a planned & ad- hoc basis on all matters relating to crewing in the live and published roster environments.
• Provide expert crewing advice on best practice crewing operations for normal & irregular operations e.g.
• Deputise for the Business Support & Crewing Operations Manager as required, & at departmental interface meetings, union engagement & Fatigue Safety Action group attendance.
• Ensure professional working relationships with all crewing stakeholders both internal & external & represent Crew Control at relevant meetings. 
• Strong interpersonal, skills including effective influencing skills and the ability to communicate effectively at all levels across the organisation & with external stakeholders.
• Detailed knowledge of EASA FTL scheme, Regulatory governance & rules for crewing operations for Pilots & Cabin Crew & their implications on active / live flight operations.
• Detailed knowledge of Pilot & Cabin Crew working agreements & roster policies.
• Strong organisational skills, ability to multitask, correctly prioritise workload & maintain accurate records.
• Proven ability to manage complex & unpredictable situations, with a calm organised approach & the ability to remain calm under pressure. 
• Excellent people supervisory skills with the ability to provide effective feedback, ongoing support, coaching and mentoring to the crew control team.
• Demonstrated ability to assess & solve problems in line with Company and regulatory policies and best practice.
• Ability to use own initiative with clear & effective decision-making capability.
• Ability to prioritise multiple task workload & deliver to tight deadlines.
• Flexible with clear understanding OCC priorities & functions.
• Strong work ethic with excellent punctuality & attendance record.
• Results focused, professional approach to work.
• Fluent in English, both written and spoken.
• Eligible to live and work in the EU.
• Hold a current unrestricted worldwide passport.
• Provide 3 verifiable references.
• Able to pass a strict airport security vetting procedure  including a 5-year background check* or be in possession of a current airside pass for the airport this position is based in Dublin.

Closing Date: 16th December 2025.