The Loyalty Business Manager for AerClub is responsible for the day to day running of all Loyalty Operations aspects of the AerClub loyalty scheme including the review and update of policies and procedures and the training of other guest facing departments to ensure great service delivery at all customer touch points. This function will be responsible for overall outstation awareness and understanding, development of the overall long-term customer service strategy and development of plans to meet targets.

We are seeking a highly skilled, motivated, proactive, and focused professional to further develop the Customer & Operations remit of the loyalty programme. They will act as Aer Lingus’s first point of contact for internal programme queries. They ensure the loyalty customer proposition is clearly defined and delivered.

Your responsibilities as a Loyalty Business Manager will include:

• Programme Development and Management - design and implement loyalty program strategies aligned with business objectives. Oversee the day-to-day operations of the loyalty program; manage the member facing aspects of AerClub as a centre of excellence for all other airline departments, enhancing operational efficiency, service delivery and creating a continuous improvement culture by the implementation of process improvement initiatives.
• Service Delivery - Managing EI & IAGL Call Centre loyalty service delivery for loyalty including completing, defining, updating, and reviewing all member policies and procedures, enacting training where necessary. Implementing and driving the Company’s support function by improving communication and business relationships between the contact centre, airports, outstations, operational units, partners, and suppliers.
• Customer Engagement - Participate in initiatives to increase customer enrolment and participation in the loyalty program. Engage with customers through various channels to promote the loyalty program.
• Program optimisation - Identifying loyalty opportunities, new loyalty concepts, monitoring market trends and competitor activity and reporting on a regular basis. Identifying risks, plugging the gaps, implementing quick fixes on loyalty operational systems & process issues, updating procedures, and sharing best practices to actively participate in the improvement of overall operations.
• Budget Management - Manage aspects of the loyalty program budget including invoicing & accruals.
• Fraud Management – responsible for ensuring the integrity and security of the loyalty program, which includes managing and mitigating fraud risks. Internal point of contact for fraud incidences and management of communications to necessary parties.
• Assist Head/Loyalty & Partnerships Managers/Programme & Product Managers on a variety of loyalty & partnerships work, as required.

• Support and lead where necessary product managers and product owners working at technically enabling loyalty initiatives.
• Ad –hoc preparation of decks and briefing papers for C-level staff on program.
• Proactively identify and implement actions to improve processes and performance.
• Develop supplier relationships, including contractual compliance and regular updates.
• Establish relationships with key decision makers across Aer Lingus and in other airlines.

We are looking for an individual with experience / qualifications in the following areas:

• A 4-year degree in Business or other related field.
• Minimum 10 years of experience in a commercial/Finance role.
• Strong  numerical and analytical skills.
• Strong people  skills required to manage and motivate a large stakeholder team as required.
• Ability  to act and lead independently taking initiative to identify ways that the loyalty opportunity can be applied to achieve desired results.
• Ability to work cross-functionally and under your own initiative.
• Proven management ability including remote team management.
• Sound commercial and business understanding.
• Broad understanding of the airline industry.
• Strong interpersonal and relationship management skills to ensure effective working in a matrix organisation.
• Proven record of delivering large/complex projects.
• Successful management of multiple and cross-functional stakeholders.
• Experience of negotiating with or working with 3rd parties and suppliers.
• Is analytical and comfortable with financial data.
• Excellent ability to extract clear and actionable insights, conclusions & actions from data.
• Demonstrates strong influencing and consultation skills, plus stakeholder management to a C-suite level.
• Ability to manage conflicting priorities and multitask.
• Understanding of airline business intelligence tools and data warehouses.
• An outstanding team player.
• Proven influencing and negotiation skills.
• Self-starter and comfortable working with a wide range of scope.
• Well organised and outcome focused.
• Fluent in English, both written and spoken.
• Eligible to live and work in the EU.
• Current unrestricted worldwide passport.
• Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check*.

Closing Date: 10th February 2026.

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.