The End User Computing (EUC) Specialist role is responsible for providing technical support and guidance to end users on a variety of computing devices, software, and applications. The EUC Specialist works closely with users to troubleshoot and resolve problems, and to provide training and guidance on new technologies and best practices.

The EUC Specialist will provide level 3 technical support for daily operations and projects as a subject matter expert for anything relating to systems or application that may impact Aer Lingus employees or contractors that use our technical environment.
This is an on-site role and requires the successful candidate to be physically present due to the hands-on nature of the work

Principal Accountabilities

• Focus on the ‘end to end service’ for the user community through effective communication of updates on their incidents or requests, and through to the satisfactory resolution of their issue
• Communicates and / or escalates any problems that may arise relating to resolving end user issues
• Manage the day-to-day operations of End User technologies and platforms including, but not limited to, Microsoft 365 (Exchange Online, Intune, Azure OneDrive, Teams, Azure Virtual Desktop, MS EntraID), AWS App Stream and Workspaces, Group Policies, Active Directory, AWS FSx
•  Provide critical support to senior management and high-profile events
• Prioritise &respond to service desk tickets,
•  Consistently delivers a service that meets or exceeds SLA and delights the end user
• Actively coordinates with team members, other resolver groups and departments to effectively resolve incidents and service requests
• Install, upgrade, support and troubleshoot all desktop, laptop or mobile device operating systems
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment across the Aer Lingus technology estate including vital areas such as Emergency Response
•  Utilise analytical skills in the development & modification of written procedures, processes, &technical support knowledge base
• Proactively seeks information & utilises analytical and creative problem-solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure
•  Creates & maintains reports, dashboards, and other data visualization tools to communicate findings to stakeholders
•  Reviews & revises existing service definitions and processes to deliver continuous improvement
•  Share knowledge & experience between EUC Operation and Delivery teams, decide on the new EUC requirements and work together collaboratively on the delivery and support phases
• Support the development of the technical architecture
• Design & implement a testing plan for production release
•  Develop in conjunction with the project team training to end users on any new solution

• Professional IT qualification or 3 or more years’ experience in an IT support and administration role
• A Multi Discipline skillset covering all aspects of end-user hardware (PC, Laptop, Mac, iPad, Smart Phone), software and network support
• Clear evidence of resolving technical support issues 
• Able to take a creative approach to situations and problem solving, seeking help from others when required.
• Past experience of developing knowledge and skill levels in a support team to resolve issues in a fast turnaround time.
• Ability to provide IT support and resourcing on projects as required. This will require an element of out-of-hours’ work and may also include travel to remote sites.
• Results oriented and driven by goal achievement with a strong focus on high quality service performance
• Strong knowledge of Azure Administration responsibilities
• Strong understanding of IT systems and services / applications
• Knowledge and practical experience of the ITIL service management framework, (ITIL certification preferred)
• Knowledge of key platforms and systems as well as the ability to learn new skills quickly
• Windows OS and Mac OS Support.
• PC & Mac hardware deployment
• Desktop hardware and software support, PC's, laptops, legacy printers, phone handsets.
• Networking basics - NIC, TCP/IP, DHCP, DNS Proxy and reverse proxy etc
• Knowledge in Mobile technologies and devices
• Experience working with any of the following: Active Directory, SCCM & Intune experience, PowerShell, Azure CLI, The Azure portal, Desktop applications support, email, browsing, Office
• Technical qualifications are desirable i.e. MCPs, MCSE
• Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check.
• Eligible to live and work in the EU.
• Hold a current unrestricted worldwide passport.

Closing Date: 24th February 2026

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.