The Cloud Infrastructure Manager will manage one of our Cloud Infrastructure squads from a technical, delivery & strategic point of view, with technical experience to help shape our ongoing cloud infrastructure strategy, leveraging the existing team to achieve a series of outcomes.

Reporting into the Head of Cloud Infrastructure and Release Management, this is a role that will require technical understanding of the technology solutions within AWS, EI Tech and be able to work within Aer Lingus business processes and systems.

As a Cloud Infrastructure Manager, your responsibilities will include:

• Continue to evolve a self-managing team that will provide additional support to existing production support procedures across infrastructure, business and application support.
• Collaborate with PMO, change management, QA, DBA and application teams.
• Own regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Prioritize issues raised and resolve them accordingly.
• Manage escalation and resolution of major service issues.
• Escalate promptly to management and business partners regarding critical outages until resolution. 
• Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
• Ensure resources are allocated to resolve problems/incidents.
• Define and manage scope, budget, schedule, priorities and risk throughout multiple projects.
• Constantly review new industry developments to explore advantages which might be utilised by Aer Lingus.
• Is responsible for driving change within the department by examining processes within the team and across IT to ensure they are efficient and delivering satisfactorily to the other business units.
• Ensures that the team and all its members develop within and across various technical skills which will improve resource utilisation and remove reliance on individual experts.
• Will work co-operatively with other stakeholders within EI Tech to deliver Aer Lingus’ business objectives.
• Ensure succession planning by developing talent and communicating knowledge.
• Ensure the optimum support structure is in place to maintain Operational Stability both in and out of hours.
• Interpret business requirements from a wider perspective and recommend/propose the most appropriate technical solutions in line with industry advances.
• Ensure plans for the team and technical projects are aligned with the business objectives within the other D&M Delivery Transformation Initiatives.
• Establish and maintain a culture of review and continuous improvement in how we deliver services.

We are looking for an individual with experience / qualifications in the following areas:

• 5-7 years leadership experience with a proven track record of successfully delivering projects
• IT degree or similar
• Experience working in a strong project governance environment and maintaining delivery
• Able to maintain and develop top-level, internal and external relationships
• Requires strong communications skills to deliver simple or complex information and understanding when each is where appropriate
• Broad knowledge of the Airline Industry
• Demonstrates ability to resolve problems at a management and technical level
• Experience in work with and managing off-shore vendors
• Strong knowledge of Cloud and Infrastructure as Code technologies  such as Amazon Web Services (AWS) and Terraform
• Good understanding of Networking (TCP/IP, QIP (DNS))
• Experience in developing and managing large and small teams in a complex and global environment
• Excellent verbal and written communication skills, to include proven report writing & presentation skills
• Ability to influence and lead technical conversations with various service support groups
• Drive and determination to deliver outstanding results
• Sound understanding of the organization's business strategy and industry direction
• Demonstrated ability to be a collaborative team player
• Possess excellent analytical skills as well as the ability to be detailed and process oriented
• Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check
• Eligible to live and work in the EU
• Hold a current unrestricted worldwide passport

Closing Date: 30th May 2025

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.