General information
Vacancy Reference number
004074
About us
At Aer Lingus, we believe in going above and beyond to connect people, places and possibilities. Whether working at the airport, in our offices or at home - every employee has a role to play in making Aer Lingus the heart of travel to, through and beyond Ireland for generations to come.
How do we do this? We Put Safety First. There's nothing more important. We Are Customer Focused. We champion the customer and go above and beyond to get things just right for them. We're Stronger Together. With a ‘how can I help?' attitude, we communicate and collaborate to achieve shared success. We Own It. We do what we say we're going to do and always follow through. We Look Forward. We build the future by embracing change today.
What we offer
As well as offering you a competitive salary, career advancement opportunities and staff travel benefits (with Aer Lingus and many other international airlines), you will also have the opportunity to work in a dynamic and collaborative environment and to join a team of amazing professionals who are passionate about the aviation industry. To learn more about the exciting benefits and opportunities that await you at Aer Lingus please visit our website.
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. As an equal opportunity employer, we encourage applications from all candidates who share our passion for aviation. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.
Vacancy details
Role title
Business Support Analyst
Your role
As a Business Support Analyst in our Technology department, you will play a crucial role supporting both technical and business teams through both software delivery and production. Your responsibilities as a Business Support Analyst will include:
- Subject matter expert on data configuration of Aer Lingus (EI) systems providing data management expertise.
- Supporting both technical and business teams through software delivery and ensuring that the team are aligned and evolving with the Aer Lingus Technology department and the Scaled Agile Framework.
- Explore options for existing EI Tech processes and evaluate new procedures and practices with a view to maintaining and developing the Business Rules Product functions, structure, and efficiency.
- Point of contact for interpreting business requirements and providing information and support within EI Tech for data configuration, testing and delivery to Aer Lingus systems of new and existing business rules.
- Provide information and guidance to any Product delivery teams where they require update of existing or introduction of new business rules for of their product.
- Understand and communicate impacts and impediments on the product delivery and contribute to definition of solutions to support successful delivery.
- Responsible for maintaining a culture of review and continuous improvement in how Aer Lingus delivers services.
- Responsible for collaborating and driving change, examining processes to ensure they are efficient and delivering satisfactorily to the other business units.
- Work in a cross functional team collaborating with teams across Aer Lingus to achieve Company objectives
Your qualifications and key criteria
- Relevant degree or equivalent Business Analyst experience (1+ years).
- Experience working in a strong project governance environment and maintaining delivery.
- Ability to understand technical challenges and translate them to a non-technical audience.
- Experience gathering and analysing data from multiple database and UI sources with close attention to detail.
- Ability to understand the technical goals\deliverables and their corresponding business value.
- Demonstrates ability to resolve problems individually and part of a team.
- Requires strong communications skills to deliver simple or complex information and an understanding of when each is appropriate.
- An enthusiastic team member with a flexibility and adaptable attitude in providing support across a range of activities.
- Fluent in English, both written and spoken.
- Eligible to live and work in the EU.
- Hold a current unrestricted worldwide passport.
- Provide two verifiable references.
- Able to pass a strict airport security vetting procedure which includes a 5-year background check* or be in possession of a current airside pass for the airport this position is based in Dublin.
*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months, you will also be required to hold a current police disclosure certificate from that country/countries.
Closing Date: 17th January 2025.
Division / Department
Digital & Information - Digital Delivery
Contract type
employee recruitment - permanent
Job location
Job location
Republic of Ireland, Dublin, Dublin