• The IFS OCM will be required to make decisions relating to employee issues including employee conduct and disciplinaries.
• Responsibility for the ongoing management of the cabin crew in line with company people policies and practices.
• Evaluate any impediments and recommending improvements to be made to the IFS operation.
• Provide clarity and manage any day-to-day non-adherence of Cabin Crew to Roster Planning and Roster Operation Policies, ensuring that there is follow up with the relevant crew member and manager.
• To be a point of contact for trade union representatives.
• When on duty, to be the IFS ‘out of hours’ contact for all cabin crew related matters.
• Onward communication to operating cabin crew and base Operations Specialist of day-to-day operational updates from crew control including crew absence/lateness, change in aircraft, VIP info, special requirements etc.
• Responsible for the management of the briefing area continuously reviewing processes and identifying and implementing improvements in day-to-day management of cabin crew operations.
• Responsible for leading and driving change in cabin crew processes and procedures agenda and implementing changes where required.
• Proactively ensuring that cabin crew have access to company communications and updates and all other information necessary to do their role.
• Receipt & processing of all flight related information applicable to cabin crew.
• Performance management of IFS Operations Specialists. 
•  Ensure that all safety and incident reporting & follow up is completed.
• Linking with other company stakeholders on crew issues, including customer complaints, safety etc.
• Participation in emergency reaction planning.
• Deliver IFS Voice of the Customer KPI’s.
• Performance management of crew in all key performance areas including customer service, safety, inflight sales, punctuality and attendance.
• Conducting timely return to work discussions and management of aspects of the attendance management process.
• Mentoring and coaching SCCMs/CSMs to achieve a performance management culture.
• Regular communication and engagement with crew on business, operational and performance issues, using a variety of communication and recognition channels.
• Ensuring a duty of care is exercised in all interactions and dealings with cabin crew.
• Management of all required business process discrepancies.
• Debriefing of crew on critical incidents and catalyst for Peer Support process following relevant inflight incidents.
• Acting as a change agent communicating and driving change in line with departmental strategy and objectives.
• Undertake various safety tasks from time to time e.g. inflight inspections etc

To be considered for the position of IFS Operations Crew Manager candidates must meet the following:

• Minimum of 3-5 years experience managing teams in a fast paced operational environment
• Be prepared to travel frequently, which may occasionally be at short notice
• Proven leadership skills with the ability to motivate staff
• Ability to drive improvement initiatives and mentor employees
• Shift work will be required as the operational schedule requires, 7 days a week
• Proficiency in MS Office applications (Word, Power Point and Excel)
• Leadership skills and proven ability to engage and motivate large teams
• Excellent relationship builder with sound emotional intelligence
• A proven effective people manager with strong interpersonal skills
• Flexible and adaptable, with proven ability to operate in an ever-changing environment
• Team player with ability to influence
• Organisation skills and ability to prioritise
• Excellent verbal and written communication skills with the ability to present facts objectively and articulately.  Good report writing ability
• Comfortable with the use of data to inform business actions
• Comfortable working with I.T. applications combined with the ability to learn new skills quickly
• Resilient and tenacious
• Fluent in English, both written and spoken
• Eligible to live and work in the EU
• Provide 2 verifiable references
• Current unrestricted worldwide passport
• Able to pass a five-year security background check

*If you are a non-Irish Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the Republic of Ireland for more than 6 months you will also be required to hold a current police disclosure certificate from that country/countries 

Closing Date:27th May 2022